Smart Assigner for GLPI
Smart Assigner is your intelligent task distribution system built on real-time availability.
Supported versions:
125€
(discount on renewals before expiration)
Screenshots about Smart Assigner plugin for GLPI
Features of Smart Assigner
Assignment Strategies
- Three Assignation Methods: Choose from Round-Robin, Workload, or Random allocation.
- Ticket Limit per Technician: Control the number of tasks assigned to each individual.
- Exclude Pending Requests: Prioritise tasks that require immediate attention.
- Sorting Options: Opt for:
- First-In, First-Out (FIFO)
- Priority First
Availability
- Based on Interactions: Smart Assigner considers your technicians’ current workload and interactions.
- Auto-disconnect for Inactivity: Automatically sets a technician to “unavailable” after a certain period of inactivity.
- Manual Deactivation: A straightforward way to mark a technician as unavailable.
Benefits of Smart Assigner:
- Improved Efficiency in Assigning Tasks: Your technicians will always have a balanced workload.
- Reduced Waiting Time: Faster ticket allocation means quicker problem resolution.
- Cost Savings: Efficient task distribution results in less wasted time and reduced operational costs.
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