Smart Assigner for GLPI

Smart Assigner for GLPI

Smart Assigner is your intelligent task distribution system built on real-time availability.

Supported versions:



(discount on renewals before expiration)

Screenshots about Smart Assigner plugin for GLPI

Features of Smart Assigner

Assignment Strategies

  1. Three Assignation Methods: Choose from Round-Robin, Workload, or Random allocation.
  2. Ticket Limit per Technician: Control the number of tasks assigned to each individual.
  3. Exclude Pending Requests: Prioritise tasks that require immediate attention.
  4. Sorting Options: Opt for:
    • First-In, First-Out (FIFO)
    • Priority First


  1. Based on Interactions: Smart Assigner considers your technicians’ current workload and interactions.
  2. Auto-disconnect for Inactivity: Automatically sets a technician to “unavailable” after a certain period of inactivity.
  3. Manual Deactivation: A straightforward way to mark a technician as unavailable.

Benefits of Smart Assigner:

  1. Improved Efficiency in Assigning Tasks: Your technicians will always have a balanced workload.
  2. Reduced Waiting Time: Faster ticket allocation means quicker problem resolution.
  3. Cost Savings: Efficient task distribution results in less wasted time and reduced operational costs.

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