GLPI from Scratch (GLPI 11 version)

Description

A GLPI 11 training from scratch

We’re delighted to announce our upcoming Instructor-led Group GLPI 11 Training From Scratch, designed to provide you with a comprehensive, hands-on understanding of the GLPI platform, covering skills applicable to both GLPI 10 and the latest GLPI 11.

This intensive training covers everything from the basics of GLPI and its architecture to the most essential administrative tasks, ensuring you leave with the skills to confidently manage your own GLPI environment.

What you will master

• System Setup: Installing the required software stack (prerequisites) for both current GLPI versions.
• Architecture & Basics: Understanding the core structure, configuration, and fundamental administrative tasks.
• Service Desk Setup: Configuring the complete ITIL-aligned Service Desk.
• Service Catalogue: Designing and managing the user-facing Service Catalogue.
• SLAs (Service Level Agreements): Setting up, monitoring, and managing operational service agreements.
• CMDB (Configuration Management Database): Building and maintaining your asset and configuration repository.
• Project Management: Utilising the built-in module for project tracking and management.
• GLPI Inventory: Setting up and managing the automatic inventory process.
• Maintenance: Managing logs, updates, and overall system health.
• Integration: Connecting GLPI with other information systems.
• Plugins: Installing and managing essential extensions.

Course Features

• # Days: 5
• Total duration: 20 hours
• Live Sessions: Instructor-led and structured into five 4-hour modules.
• Delivery: Conducted live via a web meeting platform.
• Flexible Access: All sessions are recorded and provided for later review and reinforcement.
• Course Materials: Includes comprehensive presentation slides and resources
• Certification: Receive a formal Certificate of Completion upon finishing the course.